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STORE POLICY

Because We Care

At Kennedy's Kydex, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.

SHIPPING AND DELIVERY

What You Need to Know

At Kennedy's Kydex, we understand the importance of delivering your holster to you in a timely and reliable manner. That's why we offer the following shipping and delivery options to ensure you receive your holster as quickly and efficiently as possible:

  1. Standard Shipping: Our standard shipping option takes 3-5 business days for delivery and is the most cost-effective option for those who don't require expedited shipping.

  2. Expedited Shipping: For customers who need their holster sooner, we offer expedited shipping options that can get your holster to you within 2-3 business days.

  3. Priority Shipping: This is our fastest shipping option, with delivery times ranging from 1-2 business days. Perfect for those who need their holster ASAP.

  4. Local Pick-Up: For customers in the local area, we offer the option of picking up your holster directly from our shop. This is a convenient option for those who want to avoid shipping fees.

We take great care in packaging and shipping your holster to ensure it arrives in perfect condition. All of our shipping options come with tracking information, so you can follow your holster's progress from our shop to your doorstep. We strive to provide the best possible service and make sure you receive your holster as quickly and efficiently as possible.

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RETURNS

How It Works

At Kennedy's Kydex, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to offer the following return policy:

  1. Time frame: You have 30 days from the date of purchase to return your holster for a full refund or exchange.

  2. Condition: The holster must be in its original condition, unused and with all original packaging materials included.

  3. Return process: Please contact our customer service team to initiate a return. They will provide you with a return shipping label and instructions for sending the holster back to us.

  4. Refunds: Once we receive the returned holster, we will process your refund within 5 business days.

  5. Exchanges: If you would like to exchange your holster for a different model or size, please contact our customer service team to initiate the exchange process.

Please note that custom holsters are not eligible for return or exchange. If there is a defect in the material or workmanship of your custom holster, please contact us and we will work with you to resolve the issue.

At Kennedy's Kydex, we are dedicated to providing the best possible service and ensuring your complete satisfaction. If you have any questions or concerns, please don't hesitate to contact us.

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WARRANTY AT KENNEDY'S KYDEX

About Our Policy

At Kennedy's Kydex, we take great pride in the quality and craftsmanship of our products. That's why we offer a 1-year warranty on all of our holsters. Our warranty covers any defects in material and workmanship, ensuring that your holster will perform as intended for a full year from the date of purchase.

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If during the warranty period, you experience any issues with your holster, please contact us and we will work with you to resolve the problem. Whether it's a repair or replacement, our goal is to ensure your complete satisfaction.

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Please note that the warranty does not cover normal wear and tear, accidental damage, or improper use. It is important to follow the care and maintenance instructions provided with your holster to ensure it performs as intended and to protect the warranty.

At Kennedy's Kydex, we stand behind our products and believe in providing our customers with the best possible service. If you have any questions or concerns, please don't hesitate to contact us.

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PRIVACY AT KENNEDY'S KYDEX

Trust Us with Your Information

At Kennedy's Kydex, we take your privacy seriously and are committed to protecting your personal information. Our privacy policy outlines the types of information we collect, how we use it, and the measures we take to protect it.

  1. Information we collect: When you place an order on our online store, we collect information such as your name, address, phone number, email address, and payment information. This information is used to process your order and provide you with updates on its status.

  2. How we use your information: We use your personal information to fulfill your order, provide customer service, and improve our online store. We may also use it to send you promotional materials or updates about our products. We do not share or sell your information to third parties for marketing purposes.

  3. Data security: We take the security of your personal information seriously and employ industry-standard security measures to protect it. This includes using secure servers, encryption technology, and firewalls.

  4. Cookies: We use cookies on our website to enhance your browsing experience and track website usage. A cookie is a small text file stored on your device that helps us remember your preferences and tailor your experience.

  5. Updates to our privacy policy: We may make changes to our privacy policy from time to time, and will post any updates on this page. By using our online store, you agree to our privacy policy and any updates we make to it.

If you have any questions or concerns about our privacy policy, please don't hesitate to contact us. We are committed to providing you with a secure and trusted online shopping experience.

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